Got a Question?
How do I know which services are right for me?
Call our main line at 410-669-9000, and our trained specialists will guide you to the appropriate services based on your needs.
Are your services confidential?
Absolutely. Your privacy and safety are our top priorities.
How can I support Springboard Community Services?
Visit our Support Us page to learn about donation and volunteer opportunities.
Do you provide services in my area?
We serve the Central Maryland region including Baltimore City, Anne Arundel County, Baltimore County, Carroll County, Harford County, and Howard County.
What are your insurance or payment options?
Insurance and Payment Questions Answered
How To Pay
What forms of payment do you accept?
We accept the following payment methods:
- American Express
- Check
- Discover
- Mastercard
- Visa
Do you offer a sliding scale for fees?
Yes, we offer a sliding scale based on income and family size for those who may qualify. Please contact us to apply and determine your eligibility.
Can I pay in installments?
Payment options, including potential installment plans, may be available depending on your circumstances. Contact our billing department to discuss options.
When is payment due?
Payment is typically due at the time of service unless other arrangements have been made in advance.
Insurance
Which insurance providers do you accept?
- Aetna
- CareFirst
- Cigna and Evernorth
- ComPsych EAP
- ComPsych Managed Care
- Humana
- Humana Military/Tricare
- Johns Hopkins
- Kaiser (Out-of-Network)
- Magellan
- Medicaid
- Medicare
- UnitedHealthcare UHC | UBH
What if my insurance isn’t listed?
If your insurance provider isn’t listed, you may still be able to receive services as a self-pay client. You can also check with your insurance company about potential out-of-network benefits.
Do you take Medicaid or Medicare?
Yes, we accept both Medicaid and Medicare.
How does out-of-network insurance work with Kaiser?
For clients with Kaiser insurance, we are an out-of-network provider. Contact your Kaiser plan representative to learn about reimbursement for out-of-network services.
Will my insurance cover the full cost of services?
Coverage varies depending on your plan. We recommend contacting your insurance provider directly to understand your benefits, including co-pays, deductibles, and any prior authorization requirements.
Can you help me verify my insurance benefits?
Yes! Our team can assist you in verifying your insurance benefits and understanding coverage details before your first appointment.
If you have additional questions, please contact us at 410-669-9000 or visit your nearest Springboard Community Services location. We’re here to help you take the next step toward mental wellness and stability.