Our Team

F.T. Burden, Chief Executive Officer

F.T. joined Springboard Community Services as the Chief Executive Officer in September of 2015. SCS is a 175-year-old private nonprofit that provides behavioral health, case management, and housing services to more than 10,000 individuals and families annually. SCS nationally accredited by CARF and licensed as an outpatient mental health center in Baltimore, City, Baltimore, Carroll, Harford, Howar,d and Anne Arundel Counties. F.T.’s chief duties include leading fund and partnership development, cultivating the board of directors, and establishing the agency’s strategic direction and vision. Since joining SCS, he has led the organization through national accreditation and state licensing, launched a new sustainable earned income business model and expanded organizational partnerships, and developed an expanded family violence facility and shelter.

Surbhi Seth, Chief Financial Officer

Surbhi Seth is the Chief Financial Officer at SCS, where she manages all aspects of the organizations’ financial, IT and HR operations. Prior to joining SCS in January 2019, Surbhi spent over ten years working in the not-for-profit social service sector. Surbhi has demonstrated experience in budgeting, analytical skills, strategic planning, accounting and grant management. Outside of work, Surbhi loves to travel, experiment in the kitchen and enjoys little art projects like pottery, beading and sketching.

Elana Bouldin, Chief Program Officer

Elana Bouldin joined the Springboard team after working in both clinical and administrative capacities at a local inpatient health system for the last seven years. She is a social worker by education but has found her niche in quality and compliance. Elana believes in a collaborative approach and that in order to provide quality care, all hands must be on deck. She has learned that her most effective way of advocating for our vulnerable populations is through analyzing and modifying systems and processes that directly or indirectly affect the provision of services.

Matthew Oliver, Director of Information Technology

Matthew Oliver is the Director of Information Technology at Springboard Community Services, where he has proudly served for 27 years. Matthew is dedicated to ensuring safe and efficient IT support for both the staff who serve clients and the employees who support them. Outside of work, he enjoys playing pool, restoring old cars, and cheering on the Ravens and Orioles. Matthew is also a proud cat owner with two furry companions.

Nicole Jackman, Senior Director of Client Services

Nicole Jackman is the Senior Director of Client Services and has been with Springboard for six and half years. She brings over 20 years of experience that includes direct clinical care, training, and leadership. Nicole has a passion for supporting staff while developing effective programs that result in high-quality care for our communities.

Natasha Peterson, Director of Client Services – Baltimore City

Natasha Peterson has served as the Director of Client Services for the Baltimore City office since May 2021, where she oversees and supports the programs for behavioral health, case management, Foster Grandparents, housing, and youth services. As a licensed mental health clinician and board approved supervisor, she has dedicated her career to directly helping and advocating for underserved and marginalized individuals and communities.

E. Ursula Young, Director of Psychiatric Rehabilitation Program

E. Ursula Young is the Director of Springboard’s Psychiatric Rehabilitation Program (PRP) with over 25 years of experience addressing health disparities, disabilities, substance misuse, re-entry issues, child abuse/neglect, and psychiatric disabilities. For the past seven years, she has worked with psychiatric rehabilitation teams in Baltimore City and surrounding counties. As a Certified Rehabilitation Counselor (CRC), Ms. Young coordinates and manages services that empower individuals to achieve self-sufficiency and integration into the community.

TBD, Director of Client Services – Howard County

Learn more about this career opportunity here.

Tasha Byrd

Jocelyn Christian

Jocelyn Christian, LGPC is a dedicated Behavioral Health Clinician with a passion for helping individuals overcome personal challenges and improve their mental health and well-being.

Before joining our clinical team, Jocelyn worked as a Family Violence Case Manager at Springboard Community Services, where she supported survivors of intimate partner violence. This experience further honed her ability to create a safe, compassionate space for clients dealing with trauma.

Jocelyn takes a holistic approach to therapy, incorporating mindfulness, art, play, and other therapeutic modalities to foster healing and self-discovery. 

Jake Dugan

Jacob Dugan is a graduate of University of Maryland, Baltimore’s School of Social Work. They hold LMSW licensure and utilize a trauma-informed, holistic, and collaborative approach to help clients meet their service goals. They have vast experience working with neurodivergent and LGBTQ+ populations, and works to assist clients with understanding, exploring, and valuing their unique identity.

Deanna Ferrell

Deanna Ferrell, MSW, LCSW-C has been providing behavioral/mental health services for over 35 years and has over 15 years of experience with Springboard Community Services specializing in trauma treatment. Deanna has worked in a variety of settings serving children, adolescents, adults, and families. She has experience in helping individuals and families cope with mood disorders, grief and loss, attention deficit disorders, personality disorders, obsessive compulsive disorder, and behavioral challenges in addition to helping clients manage trauma responses.  Deanna uses a person centered approach, encouraging and supporting clients in identifying their strengths and developing strategies for using these strengths to achieve their goals.

Haley Goyette

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Katrina Green

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Franki Hooks

Franki Hooks, LGPC, is a Behavioral Health Clinician committed to helping people navigate life’s challenges and gain insight into their situations. Trained in Eye Movement Desensitization and Reprocessing (EMDR), Franki integrates this powerful modality with psychodynamic interventions to support personal growth and transformation. By creating a support and nonjudgmental environment, Franki helps clients explore the root causes of their challenges, develop healthier coping mechanisms, and work toward lasting change.

Cassandra Kimball

Cassandra Kimball is a Licensed Clinical Professional Counselor with 24 years of experience providing therapeutic support. She earned her education at Bowie State and Towson Universities and has dedicated her career to helping individuals navigate anxiety, depression, stress management, relationship concerns, and emotional regulation. Outside of her work, Cassandra enjoys traveling, is a selective eater, has a fondness for stingrays, and is currently learning how to draw. She is committed to helping clients find balance and resilience in their lives.

Folasade Owolabi

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Jessica Rehrey

Jessica Rehrey is a licensed clinical professional counselor (LCPC) and has been in the field of mental health counseling since 2010. Jessica received her CAC-AD in addiction counseling and became fully licensed as a licensed professional counselor in August 2016. Jessica has worked in different settings including hospital, outpatient mental health, and inpatient recovery centers. Jessica uses various therapeutic techniques including cognitive behavioral therapy, motivational interviewing, and person centered in her practice. She works with a wide range of individuals with her specialty being assisting teenagers in general and people who have dual diagnosis with mental health and substance addiction.

Margaret Schmidt 

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Ashley Smith

Ashley Smith is the Behavioral Health Clinician at Springboard Community Services. Ashley is a social worker with over twenty years of educational, administrative, and human behavior experience. She provides comprehensive support for those facing diverse challenges and is committed to promoting resilience and advocating for their needs. She strives to enhance the well-being of individuals through an anti-racist and equitable lens.

Angela Dale, President

Angela H. Dale, Board President, is a writer and poet, with a focus on works for children. She is a graduate of Yale University and provided editorial consulting to non-profits for several decades before returning to her own writing. She is grateful to have served on the SCS Governing Board since 2013.

Kathy Poehler, Vice President

Kathy Poehler is retired from UM Baltimore Washington Medical Center where she served as the Vice President of Human Resources. Kathy holds a Master’s degree in Human Resources Management from Notre Dame of Maryland University, and worked in Human Resources leadership for non-profit organizations for over 35 years. In her spare time she volunteers and is honored to be a member of SCS Board.

Bill Bennett, Assistant Secretary

Bill Bennett, Assistant Secreatary, has served on the governing board of SCS for over 15 years. Bill recently joined Brightview Senior Living as Vice President of Finance. His career has developed around the intersection of healthcare, real estate and finance, and he has held positions at Capital Funding Group, LaSalle Investment Management and Alex. Brown & Sons. Bill is a graduate of the University of Pennsylvania and Duke University.

Larry Pickett, Treasurer

Larry Pickett, Treasurer, has spent his 30+ year career in public accounting and banking. He is a graduate of Towson University, a CPA, remains active as a coach in track & field, and enjoys the outdoors. He is fortunate to have served on the SCS Board and Finance Committee for over 20 years.

John Allen

John A. Allen, a recent addition to the Board of Directors, is Executive Vice President and Chief Banking Officer for City First Bank, the largest minority-controlled bank in the U.S. With over 30 years of executive banking experience, John is a dedicated advocate for diversity, equity, and inclusion, serving on community-focused boards like DC Special Olympics and leading DEI initiatives. He is also the author of Built from Broken Pieces, a motivational book on resilience and overcoming life’s challenges.

Derrick Blackwell

Derrick Blackwell, Director, Management Accounting, Salon Americas & Salon USA at Kao USA, Inc. – As a new board member, Derrick’s leadership in financial management and accounting brings strategic financial oversight and operational expertise to the board. He is passionate about giving back to his community and championing the Central Maryland region.

Richard Gamper

Richard Gamper is a Partner and serves as the head of messaging at Brown Advisory. The messaging team supports the entirety of the firm’s internal and external content production and distribution efforts, and is responsible for managing the firm’s brand. Prior to this role, Richard served as an analyst for the chief executive officer and supported the firm’s strategic planning efforts. Richard also serves on the Board of Parks & People, Inc. and the University of Virginia’s Jefferson Scholarship Regional Selection Committee. His leadership on the SCS Marketing Committee supports Springboard in overall outreach efforts.

William Gerring

William Gering has been involved with Springboard Community Services (SCS) since the 1990s, starting on the Carroll County Advisory Board. In 2010, after joining M&T Bank, he assumed the organization’s board position, serving until his retirement from M&T’s trust division in 2020. Now semi-retired as an attorney, William remains dedicated to supporting SCS and its mission.

Alex Liberatore

Alex Liberatore joined the Board of Directors in 2023, contributing his financial and strategic expertise to the organization. He serves as Assistant Vice President and Portfolio Manager at CFG Bank, where he manages one of the bank’s largest portfolios and fosters strong client relationships. Alex also volunteers as Treasurer for St. John Lutheran Church, overseeing the budget and financial communications. He is passionate about supporting community-focused initiatives and promoting financial empowerment.

Keyshawn Moncrieffe, PhD

Keyshawn Moncrieffe joins the board with extensive experience in higher education administration. She holds certifications in research administration, compliance, and project management.

Keyshawn is dedicated to empowering systematically disadvantaged minorities and individuals with disabilities. She currently serves on the advisory board for the League of Disabled People and the board of directors at the Sankofa Children’s Museum.

Dr. M’bare N’Gom, PhD

M’baré N’gom has served on the Springboard Community Services Board of Directors since 2022. He is a professor and teacher specializing in Spanish, Latin American, and Francophone studies, as well as African and Latin American cinema. His passion for diversity, dedication to his work and serving his community brings a meaningful perspective to the board.

D.W. Wells Obrecht

D.W. Wells Obrecht is the owner of Obrecht Commercial Real Estate and a dedicated member of the Springboard Community Services Board of Directors since 1998. His passion for serving the community is evident through his long-standing commitment to supporting the organization’s mission. With decades of experience and leadership, Wells has played a vital role in advancing initiatives that uplift individuals and families in need.

Brad Schwimmer

Bradley Schwimmer currently serves on the Board of Directors where he provides insight into program development. He is the current Training Director at Mount Washington Pediatric Hospital for the psychology department. He is passionate about access to care and training future generations of psychologists.

Tammy Turner

Tammy Turner is the immediate Past President and General Counsel for Prince George’s County Public Schools. She has been a valued member of the Springboard Community Services Board of Directors since 2016, bringing her expertise and dedication to the organization’s mission. Tammy’s leadership and commitment to service have been instrumental in advancing programs that support individuals and families across the community.