Coverage & Payment FAQs
Insurance and Payment Questions Answered
Welcome to Springboard Community Services’ Insurance and Payments FAQs page! Below, you’ll find answers to commonly asked questions about payment methods, fees, and insurance coverage.
How to Pay
What forms of payment do you accept?
We accept the following payment methods:
- American Express
- Check
- Discover
- Mastercard
- Visa
Do you offer a sliding scale for fees?
Can I pay in installments?
Payment options, including potential installment plans, may be available depending on your circumstances. Contact our billing department to discuss options.
When is payment due?
Payment is typically due at the time of service unless other arrangements have been made in advance.
Insurance
Which insurance providers do you accept?
We currently accept the following insurance plans:
- Aetna
- CareFirst
- Cigna and Evernorth
- ComPsych EAP
- ComPsych Managed Care
-
Humana
-
Humana Military/Tricare
- Johns Hopkins
- Kaiser (Out-of-Network)
- Magellan
- Medicaid
- Medicare
- UnitedHealthcare UHC | UBH
What if my insurance isn’t listed?
If your insurance provider isn’t listed, you may still be able to receive services as a self-pay client. You can also check with your insurance company about potential out-of-network benefits.
Do you take Medicaid or Medicare?
Yes, we accept both Medicaid and Medicare.
How does out-of-network insurance work with Kaiser?
For clients with Kaiser insurance, we are an out-of-network provider. Contact your Kaiser plan representative to learn about reimbursement for out-of-network services.
Will my insurance cover the full cost of services?
Coverage varies depending on your plan. We recommend contacting your insurance provider directly to understand your benefits, including co-pays, deductibles, and any prior authorization requirements.
Can you help me verify my insurance benefits?
Yes! Our team can assist you in verifying your insurance benefits and understanding coverage details before your first appointment.
If you have additional questions, please don’t hesitate to contact our billing office at (410) 366-1980 or info@scsmd.org
